Returns & Exchange

Thanks for shopping with Zuri Home. If you are not entirely satisfied with your purchase, we're here to help. For returns, the item does need to be returned to us in its original condition within 7 days of receiving it and a credit note will be issued. 

We only offer refunds for faulty goods. Read on for full details.

Zuri Home

300 Wooralla Drive

Mount Eliza VIC 3930

Email: stephanie@zurihome.com.au

Handmade Disclaimer

Majority of Zuri Home products are handcrafted one at a time. It is therefore very rare to create identical items. There may be natural blemishes/variations that are not product flaws. Such variations are inherent in the manufacturing of handmade products, so you may find minor distinctions that make your Zuri Home buys special and truly one-of-a-kind.

Returns

We ask that you choose carefully, as as much as we like to be flexible, we do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty. You have 7 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Zuri Home reserves the right to deny a refund or credit if the item is not returned in the specified condition. Your item needs to have the receipt or proof of purchase. Original shipping and freight charges are non-refundable for change of mind. Please take special care with packaging an item to return it to us to ensure it is returned in its original condition.

International Returns

Unfortunately, we are unable to honour change of mind returns for international orders.

Exchanges

We offer exchanges in the form of a credit note with Zuri Home. We do not offer exchanges after a 7-day period. 

Refunds

Refunds are only offered for faulty goods that do not match the description or do not perform to their function. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you. 

Damaged Goods - Refund Policy

It is the buyers' responsibility to inspect the goods within 48 hours of delivery. We must be notified in writing of any damages upon receipt of goods, including proof of damages during this period.

Gift Vouchers

All Zuri Home gift vouchers are redeemable for merchandise only and can be used in the store or online. They are not exchangeable for cash, nor are they transferable.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. When sending returned items to Zuri Home we recommend that you use registered post as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. Shipping and handling costs are non-refundable.